
Spare parts service
I know what I need, but I have lost the code for the spare part.
Please send us a description of the spare part and a picture of your fireplace using the form below and we will contact you by phone or email to order a new product. The serial number of the fireplace makes it much easier to find the spare part. You can find the serial number on the product nameplate (CE marking) that came with the fireplace delivery package.
Do you need a new grate, thermometer or a sealing strip for the door? Order spare parts easily from our dealers.