How can we help?

Talvimaisema Mäkrältä, Koli 2007

Frequently asked questions

We have compiled answers to frequently asked questions about fireplaces.

Tips and instructions

Keep the user manual that comes with the fireplace together with your other important papers related to the house. The user manual contains information on curing the fireplace, the maximum loads of wood for burning and heating instructions and the different control positions.

Our website also contains a wealth of information on cleaning, care and maintenance of fireplaces.

Customer service contact details

Choose the most convenient way for you to contact us. Our customer service team is available via chat, phone and email. You can also submit a contact request via the website.

Warranty registration and product warranty

Tulikivi grants a five-year (5) limited warranty to products sold under the Tulikivi brand, provided that the customer fills in the electronic warranty card on the Tulikivi website at Without registration the warranty period is two (2) years.

Maintenance, repair and spare parts service

Does your old fireplace need maintenance and repairs? Our maintenance service can often repair and carry out maintenance on an old fireplace to make it good as new at a reasonable cost. Submit a maintenance request with our nearest dealer.

Looking for a suitable spare part for your fireplace? If you can’t find a suitable spare part in our online shop, you can use the spare parts enquiry form to ask about the availability and price of a suitable spare part for your fireplace or sauna heater. Submit a spare parts enquiry with our technical service.