Frequently asked questions

Answers to frequently asked questions

We have compiled a list of questions that we often encounter in our work. We hope you find them helpful in answering your question. If you can’t find the answer to your question, please contact us. Our chatbot will also assist you around the clock with the most common questions.

Choosing and buying a sauna heater

Multiply the height by the width and depth. To the final result add the calculated volume of cold/uninsulated surfaces: calculate the size in square metres of the cold/uninsulated surfaces by multiplying them by 1.2. The result is in cubic metres, and add this to the volume of the sauna. Select the power of the sauna heater according to the result.

The incoming air should always enter the space above the heater, far enough away from the sauna heater’s thermostat, and the exhaust air should exit under the sauna benches about 300 mm above the floor on the wall opposite to the heater. This ensures a pleasant vertical distribution of the indoor temperature in the sauna. Omnidirectional (360°) air intake vents must be at least 1000 mm away from the temperature sensor. Air intake vents with a baffle (180°) must be at least 500 mm from the temperature sensor. Air from intake vents must not be directed at the temperature sensor. Please consult the installation manual for more detailed instructions.

Insulation is an essential factor regarding the indoor temperature of the sauna room, energy consumption and power of a sauna heater. Thermal insulation with a poor U-value has a significant adverse impact on the structural outcome and sauna experience.

A good sauna door will not leak heat or affect the internal temperature in the sauna room. You can identify a good sauna door from its seals. Refrigeration appliances in the home have seals for the same reason.

This depends on your individual preference. Some prefer low temperatures, which makes the conditions more humid and means you will be able to spend a longer time in the sauna. Some prefer high temperatures. It takes a longer time to reach a high temperature, so the sauna room will need to be heated for longer. The Sauna Control Panel allows you to adjust the temperature of the sauna to the nearest degree.

No, they don’t. Tulikivi’s electric sauna heaters have a 20 mm convection gap between the inner body and the cladding. This creates an air flow between the two, which allows the sauna room to heat up more quickly and prevents the surface of the cladding from becoming burning hot. This is very important, especially for families with children. The convection gap forms a short safety distance of 20 mm to combustible materials. The structure means that the cladding also acts as a guard rail. It is a good idea to be cautious about the surface temperature, but it is not burning hot.

No problem. The thickness of the wall should be 10–25 mm.

Tulikivi electric and wood stoves are sold by Tulikivi dealers in different parts of Europe.

Sauna heater installation and warranty

Install the heat sensor either on the wall 50 mm down from the ceiling, at the centre point over the sauna heater, or on the ceiling above the frame of the heater when the heater is installed next to a wall. If the sauna heater is more than 100 mm away from the wall, the heater’s heat sensor must be installed over the heater.

No, they can’t. Electric sauna heaters can only be installed by an electrician.

The warranty shall be valid for 24 months following the date of purchase of the product or the date of receiving the products at the building site where the product is to be located, whichever is the later date. For saunas in commercial or shared use the warranty is valid for 12 months. In the case of private saunas in residential use, the use of a weekly programme function is prohibited.

If you experience any problems using your sauna heater, please contact the technical service team on tel. +358403063170. The technical service is open on weekdays from 8 am to 4 pm. You can also easily submit a maintenance request to our technical service via our website https://tulikivi.com/en_gb/sauna-heaters/support/customer-service/ when it suits you, at any time of day.

You can submit a service request/enquiry via our online form our webpage.

Sauna heatercontrol and operation

The best sauna stones for your sauna heater are those that have been tested and approved by the manufacturer. This ensures they are suitable for use with your sauna heater. We recommend restacking the sauna stones once a year and removing any discoloured or damaged sauna stones and replacing them with new ones. It is easy to order new sauna stones from nearest dealer.

No, you can’t use only white Deco White decorative stones in the sauna heater. Tulikivi’s Deco White decorative stones are designed for use as the top layer of stones placed over conventional olivine diabase sauna stones in a sauna heater. They may be used with either electric or wood-burning sauna heaters.

Ceramic sauna stones generally reduce the useful life of heating resistors.

Tulikivi Deco White decorative stones must not touch the resistors of an electric sauna heater. Sauna stones must not block the air circulation openings of an electric sauna heater. For more detailed instructions on the use of decorative stones, see the user manual.

The heating of the room depends on several factors: the thermal insulation used, ventilation, door seals, power of the sauna heater, or a broken resistor or thermostat.

If the sauna heater was purchased less than 2 years ago, it will still be covered by the warranty. If something breaks during the warranty period, you should submit a warranty repair request to our technical service on our website. You can also call the number +358 931 579 921 on weekdays between 8 am and 4 pm or send email to kirill.bashtinsky@tulikivi.fi. If the warranty period on your sauna heater has expired, you can easily leave a contact request via our website.